Chef Jobs, Chef News, Recipes, Gossip

 
chef.co.uk

Please tell us your experiences working for East Coast Trains

 

3rd class serviceNOT long ago, dinner on a train was an event.

In a dining car with white tablecloths you could eat hearty fare served by jolly staff while the world whizzed by at 70 miles an hour. It didn’t matter whether you were travelling first or standard class, everyone was welcome and it cost around £20 for three courses. There was soup, steak and school pudding or a generous plate of cheese and biscuits.
That was then. Now we have East Coast Trains.
The temporary owner of the most valuable transport link between the regions and the capital is possibly one of the worst employers in the catering industry, from what we hear

They did away with the restaurant car and so 600 people down the back have a tiny bar, with chilled pre-cooked meals or packaged sandwiches, whilst 150 at the front get a “first-class complimentary offer”.
According to the train company, this meal is free, but, as East Coast’s press office says, the food and drinks service “helped it achieve a 19% rise in First Class journeys in the two years since it was launched”, so it’s clear that people are choosing to pay a great deal extra for the food and drink.
£57 a head, in fact. That’s the average price difference I found between first and standard class tickets during mealtimes. For this you get a wider seat, a free internet service that hasn’t worked on any of the journeys I’ve taken, and a meal “offer”.
£57 is more than a 3-course lunch at the 4-star Providore in Marylebone High Street, and three times the early evening two-course special at Café 21 in Birmingham. And that’s on top of the cost of the journey itself, which can be up to an extra £150.
The people at East Coast trains are very proud of their food. They claim to serve “the best quality products, sourcing ingredients as close as possible to our route”.
Take, for example, breakfast on the 9.59. The previous week on another train there had been “warming porridge”. It was lukewarm and lumpy, which for a bowl of instant porridge costing £57, is quite an achievement.
The menu on the table promised to “make you feel at home”. Breakfast at home is a couple of barely boiled eggs, homemade toast, freshly squeezed orange juice and a cappuccino with two extra shots. Away from home, in pretty much any hotel in the world, you’d expect a bowl of fresh fruit salad followed by a fry-up, some little pains au chocolat, freshly squeezed orange juice and a cappuccino with two extra shots.
At 9.59am, there’s no fry-up. East Coast’s idea of mid-morning breakfast is a “choice” of porridge, a bacon sandwich, or a cheese omelette. Not all three, just one, with a glass of concentrated orange juice from a box on a trolley, one slice of granary toast or a chewy croissant, and terrible, tepid coffee.
When the train passed Darlington, the trolley trundled past again, but only offered itself to “passengers from Darlington.” This meanness was like sitting in a works canteen, rather than a first class restaurant.
Though the staff are as friendly as ever, at these prices, a first class trolley should be constantly touring passengers offering jars of quality yoghurts, freshly warmed pastries and jugs of freshly squeezed juice.
The bacon sandwich is reasonably good smoked pig stuffed into a cheap pappy bap.
A decent cheese omelette with spicy tomato salsa is let down by a mound of pre-cooked and reheated spinach. At supper there was no appetiser, but a choice of three dishes: an individual chicken curry pie, a “trio of sausages and mash” and a penne “putenesca”, which I guessed meant puttanesca.
The pasta was so overcooked, it had almost dissolved – it was penne mousse. The pie was a little better, though it desperately lacked tamarind or coriander chutney instead of the mound of totally dry lettuce. Meanwhile piles of withered sausage trios came past, wafting the distinctive aroma of gravy powder.
Dessert was hot chocolate fondant, which would have been fine had it been hot, and the meanest portions of cheese ever seen. Tiny slices of Coastal cheddar and Isle of Wight blue: both excellent cheeses, of course, but dwarved by their biscuits and celery. Even a mouse would have felt cheated.
Wine was free – huge tumblerfuls of cheap plonk. We certainly needed it.

 
 
 
Category: Features